Business & Management Studies

Abstract

Background and Aim:

Knowledge management is one of the most interesting and challenging issues of the management in the new millennium. Educational and research centers are the most suitable places for the implementation of knowledge management programs. This study aims at identification and ranking the factors affecting the implementation of knowledge management based on TOPSIS technique in Universities of the east Guilan.

Materials and Method:

This research is a descriptive survey study. The population consists of the east Guilan universities faculty (190 persons) in 2011-2012, According to Cochran formula, 100 are chosen. To collect data, a rese.archer-made questionnaire on the basis of Bukowitz and William’s model was used. Face validity was confirmed by experienced professors and the reliability was estimated to be 0.79 using Cronbach’s Alpha. The data was analyzed using descriptive and inferential statistics by SPSS software.

Results:

Results showed that all the factors of Bukowitz and William’s model (finding, use, learning, sharing, evaluation, development / maintenance, and the removal of the knowledge) in the implementation of KM in University of Guilan are effective. In ranking the factors based on TOPSIS technique, it was seen that “removal of knowledge” is the most important factor and “the Knowledge creation” has the least impact on the implementation of knowledge management.

Conclusion:

Implementing of these programs in Education environments where knowledge sharing is important, leads to present better services, to facilitate learning, teaching, and research. Therefore, understanding effective factors and ranking them is very important. According to the obtained results, Bukowitz and William’s model is a comprehensive model for the successful implementation of knowledge management.