This paper examises the concept of Botho-Ubuntu, which
loosely means humanness, compassion, or kindness, its applicability in
leadership and business management is considered to mitigate the crisis of
capitalism and motivation of people at work. This is
assessed in the context of the nature of capitalism, how the system uses the
management function as an instrument of work organization and mechanism of
control over the labour process to secure surplus value___ profitability.
Through management capitalism not only exploits and underpays workers. It
presides over deplorable working conditions, which alienates and dehumanizes a
worker. The resultant effect is poor morale, disengagement and resistance which
are expressed and released at the point of interface of customer service and
occasionally via strikes.
