International Journal of

Business & Management Studies

ISSN 2694-1430 (Print), ISSN 2694-1449 (Online)
DOI: 10.56734/ijbms
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The Lack of Diversity and Inclusion in Management in the Hospitality and Tourism Industry: Focused on the Interview with Executives

Abstract


This study examines underrepresentation in hospitality management, noting the contrast between lower-tier workers, predominantly minorities, and upper management, which lacks diversity. The paper suggests inclusion of minorities in hiring processes could improve workforce diversity. Challenges including attracting and retaining minority employees and promoting them to management roles are discussed. Barriers like escalating education costs and academic readiness that impact potential future managers are also explored. The study contends that given the multicultural customer base, the industry must recognize the value of a diverse workforce to improve service quality.


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IJBMS by IPRPD is licensed under a Creative Commons Attribution 4.0 International License.