Abstract
Using Jira is considered an application
with an easy-to-understand interface and customization features for each
project. However, in the daily use of Jira, there are still obstacles faced by
employees, namely, project status information is still inaccurate, lack of
employee knowledge on how to configure Jira so that it takes a long time to
meet the needs of each project and features that are still found do not
function optimally. Hence, it hinders the process of using Jira in project
management.
This study aims to determine the
success factors of using Jira in managing projects in the Cloud solution
provider industry. This study uses a quantitative method to assess the
constraints and factors that influence the success of project management tools
by distributing questionnaires to employees.
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