International Journal of

Business & Management Studies

ISSN 2694-1430 (Print), ISSN 2694-1449 (Online)
DOI: 10.56734/ijbms
Effect of people engagement on performance of IS0 9001:2015 certified organisations in Zimbabwe


Purpose - The purpose of this study was to establish the effect of people engagement, one of the principle of the ISO 9001 (QMS) on performance of ISO certified organisations in Zimbabwe.

Design/methodology/approach - The study was grounded on the positivist philosophy informed by the quantitative paradigm. The target population comprised of all ISO 9001 certified organisations in Zimbabwe and a sample size of 121 respondents. The study adopted census sampling technique and primary data was collected using self-administered questionnaires. Data was analysed using descriptive and inferential statistics. Descriptive statistics was used to summarize data while inferential statistics, specifically Multiple Linear Regression, was used to test hypothesis.

Findings - Based on the findings of the study, the researcher inferred some important conclusions that people engagement was found to be positive and significant, and thus all variables had a positive effect on performance. The study recommends that management should be committed to people engagement with respect to the dynamics of quality management practices, which should be aligned to the organisations’ objectives. Policy makers should create a quality framework that is geared towards improving performance and ensure it is adhered to by all stakeholders in all ISO certified organisations in Zimbabwe.

Originality/Value - In the literature, studies that relate ISO 9001:2015 quality management practices focusing on people engagement, particularly in Zimbabwe is scarce. Therefore, the originality of this research is to relate the effect of people engagement on performance of ISO certified organisations in Zimbabwe.