Although the Technology Acceptance Model is the foundational theory to
understand how users accept and use new technology, UTAUT2 plays a significant
role as it includes technology use by consumers and identifying how disruptive
technology increases use and acceptance during the Pandemic will give a fresh
perspective to past studies. We will
review and synthesize these theories concurrently, using the concepts of
adoption and use as our organizing framework. Our review encompasses
twenty-eight articles centered around the technology acceptance model (TAM),
User Acceptance of Information Technology (UTAUT & UTAUT2) theory,
published between 1995 and 2021 in 16 journals across several disciplines.
Additionally, we identified future research areas regarding disruptive
technology with focus on contactless and mobile payment platforms providing
scholars opportunities to push theoretical boundaries and offer further
insights into the latest trends of disruptive technology, their use and
acceptance.
