Abstract
Background and Aim:
Knowledge management is one of
the most interesting and challenging issues of the management in the new
millennium. Educational and research centers are the most suitable places for
the implementation of knowledge management programs. This study aims at
identification and ranking the factors affecting the implementation of
knowledge management based on TOPSIS technique in Universities of the east Guilan.
Materials and Method:
This
research is a descriptive survey study. The population consists of the east Guilan universities
faculty (190
persons) in 2011-2012, According to Cochran formula, 100 are chosen. To collect data, a rese.archer-made questionnaire on the basis of Bukowitz
and William’s model was used. Face validity was confirmed by experienced professors and the
reliability was estimated to be 0.79 using Cronbach’s Alpha. The data was
analyzed using descriptive and inferential statistics by SPSS
software.
Results:
Results showed that all the factors of Bukowitz
and William’s model (finding, use, learning, sharing, evaluation, development /
maintenance, and the removal of the knowledge) in the implementation of KM in
University of Guilan are effective. In ranking the factors based on TOPSIS
technique, it was seen that “removal of knowledge” is the most important factor
and “the Knowledge creation” has the least impact on the
implementation of knowledge management.
Conclusion:
Implementing of these programs in Education environments where knowledge sharing is important,
leads to present better services, to facilitate learning, teaching, and
research. Therefore, understanding effective factors and ranking them is very
important. According to the obtained results, Bukowitz and William’s model is a
comprehensive model for the successful implementation of knowledge management.
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