Abstract
Purpose - The purpose of this study was to
establish the effect of people engagement, one of the principle of the ISO 9001
(QMS) on performance of ISO certified organisations in Zimbabwe.
Design/methodology/approach - The study was grounded on the
positivist philosophy informed by the quantitative paradigm. The target
population comprised of all ISO 9001 certified organisations in Zimbabwe and a
sample size of 121 respondents. The study adopted census sampling technique and
primary data was collected using self-administered questionnaires. Data was
analysed using descriptive and inferential statistics. Descriptive statistics
was used to summarize data while inferential statistics, specifically Multiple
Linear Regression, was used to test hypothesis.
Findings
- Based on the findings of the study,
the researcher inferred some important conclusions that people engagement was
found to be positive and significant, and thus all variables had a positive
effect on performance. The study recommends that management should be committed
to people engagement with respect to the dynamics of quality management
practices, which should be aligned to the organisations’ objectives. Policy
makers should create a quality framework that is geared towards improving
performance and ensure it is adhered to by all stakeholders in all ISO
certified organisations in Zimbabwe.
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