Abstract
This
paper points out the implications of job-related stress for turnover intention
and absenteeism in the Cameroon’s Microfinance sector. It uses structured
questionnaires in collecting primary data from employees of Microfinance
institutions. The Chi-Square model is used to test the relationship between
job-related stress, turnover intention and absenteeism. The study finds that
the type of stress experienced by employees depends on the category of the Microfinance
Institution (MFI). Acute stress is more widespread among Category One
Microfinance workers than among Category Two Microfinance workers and episodic
acute stress is more widespread among Category Two Microfinance workers than
among Category One Microfinance workers. Also, the study reveals that chronic
stress is experienced at very low levels within both categories. For the
correlation analyses, at a 95% confidence level, our results indicate that
there is a significant relationship between job stress and turnover intention
as well as absenteeism. In this regard, we propose that employees should be
keen to recognise the signs of stress, and employers should be conscious of the
negative impact that stress has on employees’ health and performance and hence
on the profits of the organisation. Moreover, handling dysfunctional stress can
be a strategy for managers in every Microfinance institution to retain talented
employees who respect organisational ethics and are committed towards achieving
the goals of the institution.
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